Frequently Asked Questions

DO YOU SHIP TO MY COUNTRY?

We ship globally. All shipping details are available at check out.

HOW CAN I CHECK MY ORDER STATUS?

You will receive an order confirmation upon successfully purchasing from our store. Once we receive your order, we work promptly to ensure fast handling. Generally, our processing time is 3-5 days, depending on our order volume at the time of purchase.

Once shipped, you will receive a shipment notification along with a tracking number to track your order.

Standard shipping to most countries is between 2-6 weeks.

We do our best to get all orders out to our customers as soon as possible – we always aim for the shortest time possible. But sometimes, there are elements beyond our control. We will stay connected through our order confirmation & shipment notifications to let you know where your order is!

NOTE: If your order is time sensitive, please email us at info@ecofriendlywaterbottle.com to see if we can accommodate a faster handling and shipping process.

(Please remember we are a custom store, not an Amazon or E-bay store. Only Amazon and E-bay can offer 1-2 day shipping.)

DO I HAVE TO PAY ANY IMPORT DUTIES/TAXES?

Please note that there may be import duty or local taxes charged by your country. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country. For any queries you may have, we recommend that you contact your local customs office.

HOW CAN I CHANGE/CANCEL MY ORDER?

Please email is at info@ecofriendlywaterbottle.com as soon as possible so we can rectify your order.

If your order has been already fulfilled and shipped, please follow the steps required to return an order. When it arrives, do not open the package or use your item – this will render it ineligible for returns!

WHAT IF MY ORDER IS INCORRECT?

Please email us at info@ecofriendlywaterbottle.com so we can assist you immediately.

IMPORTANT NOTE ABOUT TRANSIT TIMES:

The transit times provided here and at checkout are estimates provided to us by the relevant couriers and delivery companies and by our suppliers. No delivery option is guaranteed although over 98% of deliveries happen on or before the guide provided. Delivery timelines are based on deliveries to major destinations, do not include time in Customs and are provided as a guide only. Transit times can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays.

There may also be circumstances beyond our carrier’s control which affect transit times, such as adverse weather conditions.